phone-art-coaching
If you lead your voice, you lead the conversation.
Direct, open and successful communication in business takes a personal conversation structure, some courage and determination. I guide you on your own path to becoming a good communicator.
- Coachings
- 473Coachings
- Hours
- 1,147Hours
- Years as a coach
- 15+Years as a coach
Coachings
Your Partner for Measurable Impact in Communication
Behind every successful conversation lies an instrument that is often underestimated: the human voice. Since 2010, I have been guiding teams to master this instrument so that messages are not just delivered, but truly resonate. Using methods from professional theatre, we develop your personal Communication Arc – transforming initial uncertainty into sovereign presence.
Module 1
Outbound – The Courage of Resonance
For Sales and Cold Calling Teams
In outbound sales, your voice is your only door opener. We train the psychological and vocal stability required for that crucial first impression.
- Status Work: Communicate at eye level – professional, partnership-oriented, and confident, never subservient.
- Quick-Wittedness: Maintain calm and control through stable breath support, even when facing tough objections.
- Articulation Refinement: Targeted activation of vocal tools for clear pronunciation and maximum intelligibility.
- Confident Sentence Command: Moving away from random patterns toward pinpoint accentuation that reinforces your professional authority.
Module 2
Inbound – Empathy & Relationship Management
For Customer Service and Support Teams
Transitioning from “just processing calls” to true relationship management. We make service quality audible through warmth and consistency.
- Resonance Shift: Subtly adapt your voice to the customer's mood (mirroring) without losing your own authenticity.
- Audible Presence: Make active listening tangible for the caller through subtle vocal cues and intentional pauses.
- De-escalation: Convey sovereignty through a calm, intentional melody that neutralizes tense situations.
- Vocal Hygiene: Professional techniques for high-frequency callers to keep the voice resonant and resilient throughout the day.
Module 3
Virtual Presence – Impact in Video Calls
For Hybrid Teams and Online Presentations
Overcome “digital distance.” We transform your appearance in the limited frame into a compelling performance.
- Digital Resonance: Using the lens as a direct channel to make a genuine connection tangible across the screen.
- Body Statics: Conscious upright posture as the foundation for powerful presence and breath support in front of the webcam.
- Vocal Dynamics: Use pitch and volume intentionally to bring presentations to life and actively guide the audience's attention.
- Non-Verbal Sovereignty: Precise facial expressions and gestures that effectively support your message within the digital frame.
About
Why Phonarco?
With empathy, openness and practical exercises towards intuitive and efficient customer communication.
Carlos looks back on 20 years of experience in telemarketing and sales. After his commercial training (1996) he led various acquisition projects in presales for companies across many sectors. Today he is regarded as an expert in setting appointments with B2B decision makers and in marketing projects for companies in the industrial, IT and services sectors.
After training at the Zurich Dance Theatre School (2003) he played leading and supporting roles in various musical productions and accompanied professional dance theatre projects in production and direction.
I combine over 15 years of coaching experience with the presence techniques of the stage. My approach is not a rigid script-based training, but an individualized side-by-side coaching that directly connects to your operational business processes and addresses your specific challenges – live or virtual.
Clients
What our clients say
Looking for coaching in “intelligent calling” for our inbound team, we found the ideal coach in Carlos Fernandez. With his pragmatic and playful approach he inspired the entire team and conveyed what really matters in a phone conversation.
Edmond BornerHead of Customer Contact Center · CH Media
Thanks to his highly professional approach and many years of experience in outbound marketing and business development, Carlos helped us generate an above-average number of client appointments. Our target was far exceeded.
Mirza AlicHead of Marketing · iflow AG
Mr Fernandez brings fresh ideas and a pragmatic coaching style. We hired him to give our sales team a new approach to telephone acquisition. The feedback from the account managers was consistently very positive.
Rinaldo S. BearthDirector Sales Enterprise Accounts · Green Datacenter AG
Based on his vast experience we developed an individual conversation guide for client acquisition and internalised it through role play. After Carlos's subtle feedback we went live on the phone, where the effectiveness of the training was immediately confirmed.
Stephanie MeiliConsultant Assistant · Open Systems AG
Reviews on Google
5.05.0 out of 5 stars
23 reviews on Google
I’ve never attended such a great sales workshop before. For the first time, the focus wasn’t primarily on handling objections. Carlos showed that what you say is only secondary—the truly essential part is how you communicate it. Your tone of voice, delivery, and the way you convey the message have a much greater impact than the actual words themselves.
I was able to take away and learn a tremendous amount from this workshop. Thank you again, Carlos, for the valuable insights and the inspiring session!
Contact
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